FREE EXPRESS DELIVERY ON ORDERS OVER $100
Wish eBoutique offers free delivery to Australia and New Zealand for all orders over $100.
For orders under $100: shipping within Australia is $10 and shipping to New Zealand is $20.
International shipping other than New Zealand is $35 for all order values.
Domestic orders are delivered by Startrack and usually arrive within 1-3 days. International orders are delivered by TNT and usually arrive within 3-5 days.
Either way someone will need to be available to sign for them during business hours. If you don't think you'll be home please consider having your purchase delivered to your work. If not you'll be able to pick up your new styles up at the local post office or the courier will organise redelivery with you.
Once the item is with the courier we will provide a tracking number so you can keep an eye on its progress.
International buyers: note that you will be responsible for any duties or taxes charged by your country.
In the Sydney Metro area? We'll make every effort to get your purchase to you on the same day free of charge. The earlier in the day you order the better chance we'll have to get it to you. Remember that someone will need to be available to sign for the parcel so consider using your work address!
TWENTY-ONE DAY RETURNS
We want you to be happy with your purchase. If not we would love for you to return the item for refund or exchange. Of course, we ask that the item be unworn, unwashed and be otherwise in its original condition including the tags being attached.
If you would like to return an item please fill out the included returns slip and post it with the item back to us via Registered Post within 21 days of receiving it. We recommend you carefully try your new clothes on as soon as you get them to ensure you've got time to return them if you'd like to.
Post returns back via registered post to:
Wish, Level 3, 78 Kippax Street Surry Hills NSW 2010.
Quote order number and reason for return.
ADJUSTING YOUR ORDER
If you make a mistake or change your mind contact us as soon as possible. If your item is yet to be shipped we'll do our best to adjust your order to suit.
Need help? Email us at email@example.com or call us on +61 2 90089207.
Our office hours are 9am-5.30pm, Monday to Friday, Sydney Time.